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Can I track my order?
Yes, the status of your order can be tracked in real time.To do this, go to track my order (you can find it on the footer of the website) and enter your order number and your postal code. You should also receive a tracking number with your shipping conformation e-mail.
Where can I get a gift card?
Unfortunately we do not offer gift cards at this time.
Order, delivery and returns
H r u.
Can I cancel my KK newsletter subscription?
What to do if I receive a wrong product
We’re really sorry about that, please return the incorrect item to us for a full refund or to get the correct product ordered by you
Please allow 5 to 7days for your courier to reach us – we’ll send you an email to let you know when we’ve got it. Depending on your card issuer, it can then take up to 10 to 12days to show on your account.
How do I recover my forgotten password
If you have forgotten your password, you can recover it in the my account section.You will receive an e-mail with a link to change your password.
Can I return an item for an exchange or I can get refund?
We are unable to offer an exchange but if you would like to have different size or colour of the product please return the product us and place a new order
How do I know that I have placed my order corectly?
As soon as you have placed your order a confirmation e-mail will confirm the order witch will include your order number, the billing address and shipping address you have selected.
Can I remove items from my order?
No, items cannot be deleted from your order after the purchase has been confirmed. Any unwanted items can be returned with in 30 days of your order purchase and courier charges may vary.
Have you received my returned product ?
Please allow 5 to 7 days for your courier to reach us – we’ll send you an email to let you know when we’ve got it. It can then take up to 10 days for the refund to show on your account